FxPro Login for Indonesia Client Access

Login Methods and Credentials

Five platforms require different credential types. Know which set applies before you start.

MT4 and MT5 use an account number, not an email. That number is issued when a live account is created. Keep it stored separately from the password.

Web Login (FxPro Direct)

1. Go to direct.fxpro.com/login.

2. Enter the registered email address.

3. Enter the password (field is masked).

4. Complete the 2FA prompt if enabled (SMS or email code).

5. Click “Log In” – dashboard loads immediately.

Tick “Remember me” to maintain the session for 30 days on a trusted device. Do not use this on shared computers.

Mobile App Login

1. Download the FxPro app from Google Play or the App Store.

2. Open the app and tap “Login.”

3. Enter email and password, or use biometric authentication (fingerprint or Face ID).

4. Tap “Sign In.”

The mobile app supports IDR account display and connects to local bank accounts for deposits. Biometric login is faster and available after the first manual login.

Desktop Platform Login (MT4/MT5)

1. Open MT4 or MT5.

2. Go to File > Login to Trade Account.

3. Enter the account number and password.

4. Select the correct server (e.g., FxPro-Real for live accounts).

5. Check “Save password” to skip this step on future sessions.

For cTrader: open the platform, click “Login,” select FxPro as the broker, and enter the cTrader ID and password. The cTrader ID is auto-generated and visible in FxPro Direct under account details.

First-Time Login After Registration

New accounts go through a verification step before full access is granted.

After completing registration, FxPro sends login credentials to the registered email. The account is active but restricted until KYC verification is approved.

What to Expect on First Access

• Log in immediately using the emailed credentials.
• Dashboard shows a verification prompt – this is expected.
• Upload a valid KTP (Indonesian national ID) or passport.
• Upload proof of address: utility bill or bank statement issued within the last 6 months.
• Verification takes 24 to 48 hours.

Documents must be clear, unexpired, and in PDF or JPG format at a minimum of 300 DPI. Blurry or cropped scans are rejected, which delays access.

Once verified, full account features unlock: deposits, withdrawals, and live trading. FxPro does not require a mandatory minimum deposit for live accounts. Traders on Standard accounts (1.2 pips spread, no commission) often start with deposits of around $10-$20, depending on the payment method’s minimum limit.

Password Recovery

Use the standard reset flow. It takes under 2 minutes.

1. Go to direct.fxpro.com/login.

2. Click “Forgot Password” below the login fields.

3. Enter the registered email address.

4. Check the inbox for a reset link – arrives within a few minutes.

5. Click the link and enter a new password.

6. Log in with the new credentials.

If the email does not arrive, check the spam folder. If the account email is no longer accessible, contact support at [email protected] with account details and identity documentation for manual verification.

Two-Factor Authentication

2FA adds a second verification step on login. It is available for web and mobile access.

Enabling 2FA

1. Log in to FxPro Direct.

2. Go to account settings or security settings.

3. Select 2FA and choose the delivery method: SMS or email code.

4. Confirm with the current password.

5. A verification code is sent – enter it to activate.

Once active, every new login from an unrecognized device requires a code. Trusted devices bypass 2FA for 30 days.

Disabling 2FA

Follow the same path in security settings. Disabling requires both the current password and an active 2FA code. This prevents unauthorized removal of the protection layer.

Biometric login on mobile does not replace 2FA – it replaces the password entry step only. 2FA still triggers on new devices or after app reinstallation.

Troubleshooting Login Issues

Most login failures have straightforward causes. Check these before contacting support.

• Wrong credential type: Web login uses email; MT4/MT5 use account number. Mixing them causes an immediate error.
• Incorrect server selected: MT4/MT5 will not connect if the server name is wrong. Use FxPro-Real for live accounts. Check FxPro Direct for the exact server name assigned to the account.
• Expired session: Sessions on untrusted devices time out. Re-enter credentials and complete 2FA if prompted.
• 2FA code not received: Check SMS signal or email spam folder. Codes expire within a few minutes – request a new one if needed.
• Account locked after failed attempts: Multiple wrong passwords trigger a temporary lock. Wait 15 minutes or use the password reset flow.
• Unverified account: Restricted access until KTP and proof of address are approved. Check verification status in FxPro Direct.
• Browser cache conflict: Clear cache and cookies, then retry. Alternatively, use a private/incognito window.
• App login failing after update: Reinstall the app if biometric authentication fails after an OS or app update.

FxPro support is available 24/5 via live chat on fxpro.com. Average response time is under 30 seconds. Email support at [email protected] handles non-urgent issues within 2 to 6 hours. Both channels support Bahasa Indonesia and English.

Security Recommendations

Brief, actionable steps to protect account access.

• Enable 2FA on FxPro Direct immediately after first login.
• Use a unique password not shared with email or banking accounts.
• Never log in via links in emails or social media – always type fxpro.com directly.
• Use “Remember me” only on personal, private devices.
• Review active sessions periodically in account settings and terminate unrecognized ones.
• For MT4/MT5, use the investor password (read-only) when sharing account access for copy trading or verification – never share the master password.
• Store the MT4/MT5 account number separately from the password.

Unauthorized access attempts are flagged by FxPro’s system. Any suspicious activity should be reported immediately via live chat to freeze the account pending investigation.

All login sessions use 256-bit SSL encryption. Funds are held in segregated accounts at Tier-1 banks, separate from company capital.

Access FxPro securely at fxpro.com – the next step is completing KYC verification to unlock full account functionality.